Contact Us

Main Contact Information

Mailing Address
Partners Financial Federal Credit Union
P.O. Box 2980
Henrico, VA 23228

Greater Richmond: 804-649-2957
Toll-Free: 800-321-5617

Click here to e-mail* us.
*Please do not include any nonpublic information, such as your account number or SSN, in your email correspondence.

Lost or Stolen Debit & Credit Cards

800-321-5617 (9am-5pm, Mon-Fri)
800-682-6075 (after 5pm, weekends & holidays)

Activate Your Debit & Credit Cards

800-411-6390
Activate online at www.activatemycards.com

Phone Extensions

Member Service – 804-649-2957
Virginia Center Branch: extensions 311, 312
Woodlake Branch: extensions 318, 319, 320
Staples Mill Rd Branch: extensions 330, 345, 347
Federal Building Branch: extension 208

Loans – 804-649-2957
Virginia Center Branch: extensions 306, 310
Woodlake Branch: extension 321
Staples Mill Rd Branch: extension 342
Federal Building Branch: extension 214

FAX Numbers for Branch Locations

VA Center Branch: 804-261-4181 or 804-261-0554
Woodlake Branch: 804-608-8222
Staples Mill Rd Branch: 804-515-5840
Federal Building Branch: 804-649-2962

Severe Weather & Emergency Information

In the event of a severe storm, natural disaster or other emergency that would affect our normal operations, please tune to WRIC-8 and WTVR-6 on-air or online for branch closings or delayed openings. You may also check the “community closings” list at www.nbc12.com for information.

Branch Addresses & Operating Hours

Please visit our Locations page for more information.

ABA Routing Number

Our ABA Routing Number is: 251082424

Phone Pal Remote Phone Access

Have a quick question about your account? Try Phone Pal Audio Response:
Local: 804-225-0178
Toll Free: 800-684-2025.

Using Phone Pal, you can access your account 24 hours a day, seven days a week.

The Phone Pal system allows access to share accounts and loan balances, transfer between share accounts, and the review of transaction history, deposits, checks that have cleared, last ATM posted, and other important account information. Members are also able to customize their PIN number.

When using Phone Pal, you will need your Partners Financial Federal Credit Union account number and your Personal Identification Number (PIN).

How To Use Phone Pal

  • Call 804-225-0178 or 800-684-2025
  • You will need Touch-Tone access
  • When prompted, enter your member number and PIN
  • Listen carefully to menu options

You are leaving the Partners FFCU website and will be linked to an alternate Internet site not operated by the credit union. Partners FFCU is not responsible for the content of the alternate Internet website. Partners FFCU does not represent either the third party or you if the two of you enter into a transaction. Please be aware that privacy and security policies on the website to which you are being taken may differ from those practiced by Partners FFCU.

A $15 Convenience fee will be automatically added to your payment amount. Your maximum total payment amount (including the $15 convenience fee) cannot exceed $600. Payments initiated and approved by 3:00pm will be applied to your loan on the same business day. Payments initiated and approved after 3:00pm, or on a day that the credit union is closed (weekends and holidays), will be applied on the next business day. If you have a PFFCU debit card, please log into home banking to make your loan payment.

Please select OK to confirm and continue to the payment form.

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