Main Contact Information
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do not include any nonpublic information, such as your account number or SSN, in your email correspondence.
Lost or Stolen
800-321-5617 (8am-5pm, Mon-Fri)
(after 5pm, weekends & holidays)
800-321-5617 (8am-5pm, Mon-Fri or 9am-12pm, Sat)
Activate online at
Virginia Center Branch: extensions 311, 312
Woodlake Branch: extensions 318, 319, 320
Staples Mill Rd. Branch: extensions 330, 345, 347
Federal Building Branch: extension 208
Virginia Center Branch: extensions 306, 310
Woodlake Branch: extension 321
Staples Mill Rd. Branch: extension 342
Federal Building Branch: extension 214
FAX Numbers for Branch Locations:
VA Center Branch - 804-261-4181 or 804-261-0554
Woodlake Branch - 804-608-8222
Staples Mill Rd. Branch - 804-515-5840
Phone Pal Remote Phone Access
Have a quick question about your account? Try Phone Pal Audio Response: Using Phone Pal, you can access your account 24 hours a day, seven days a week.
Toll Free: 800-684-2025.
The Phone Pal system allows access to share accounts and loan balances, transfer between share accounts, and the review of transaction history, deposits, checks that have cleared, last ATM posted, and other important account information. Members are also able to customize their PIN number.
When using Phone Pal, you will need your Partners Financial Federal Credit Union account number, and your Personal Identification Number (PIN).
How To Use Phone Pal
- Call 804-225-0178 or 800-684-2025
- You will need Touch-Tone access
- When prompted, enter your member number and PIN
- Listen carefully to menu options