Contact Us
[Scroll down to view our Privacy Statement.]
Main Contact Information
Greater Richmond: 804-649-2957
Toll-Free: 800-321-5617
Lost or Stolen Cards: 800-449-7728
Click here to e-mail us >
Fax Numbers for Branch Locations:
Federal Building Branch - 804-649-2962
Rockwood Park Branch - 804-276-9736
VA Center Branch - 804-261-0554
Southern States Branch - 804-282-0231
Remote Phone Access
Have a quick question about your account? Try Phone Pal Audio Response:
Local: 804-225-0178
Toll Free: 800-684-2025.
1. Press 1 for English, 2 for Spanish.
2. Enter your member number and the # key.
3. Enter your 4-digit password and the # key.
Using Phone Pal, you can access your account 24 hours a day, seven days a week.
The Phone Pal system allows access to share accounts and loan balances, transfer between share accounts, and the review of transaction history, deposits, checks that have cleared, last ATM posted, and other important account information. Members are also able to customize their PIN number.
Click here for our Enrollment Form >
PhonePal - Your Telephone Teller Service
When using PhonePal, you will need your Partners Financial Federal Credit Union account number, your Personal Identification Number (PIN)
How To Use Phone Pal
- Call 804-225-0178 or 800-684-2025
- You will need Touch-Tone access.
- Press 1 for English, 2 for Spanish
- Enter your member number and the # key
- Enter your 4-digit password and the # key
Menu Options
TIP: When prompted to enter an account number, press 1 for a list of your accounts (for example, S1 is your savings account, S2 is your checking account, L1 would be a loan) and select from the menu.
- Inquiry
- Account Balance
- Savings and Checking
- Loans
- Certificates
- All Transaction History
- Cleared checks, withdrawals and deposits
- Interest and dividend information
- Transfer Funds
- Transfer to another account (transfer funds between your accounts, for example, from savings to checking, checking to loan, money market to checking)
- Transfer from a joint members account
- Transfer from a joint members account to another joint members account
- Withdrawals
- To request a check for yourself
- Loans
- For loan payoff information
- For loan information
- To check loan rates
- Other
- To change your password
- To report a lost/stolen ATM card
- To report a lost/stolen credit card
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To enter or update your fax #
To go to the previous menu, press *
To end, press 0
Partners Financial FCU Privacy Policy
Privacy of Personal Information
To assure the continued privacy and confidentiality of your personal financial information, Partners Financial Federal Credit Union (PFFCU) observes these practices and procedures:
INFORMATION WE COLLECT
We collect nonpublic information about you from some or all of the following sources:
Information we receive from you on applications or other forms, such as your name, address, social security number, assets and income. Information about your transactions with us, our affiliates, or others, such as your account balance, payment history, parties to transactions and credit card usage; and, Information we receive from a consumer-reporting agency, such as your creditworthiness and credit history.
INFORMATION WE DISCLOSE
We may disclose all of the information we collect as described above to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.
We may also disclose information about you under other circumstances as permitted by law.
WHO MAY RECEIVE THIS INFORMATION
We
may disclose the information we collect as described above to
provide high-quality products and services to you. We may disclose the information to the following types of third parties: 1. Financial services providers such as mortgage bankers, securities brokers/dealers, and insurance agents. 2. Non-financial companies such as retailers, direct marketers, and publishers. 3. Others, such as non-profit organizations. 4. Companies that perform marketing services on our behalf and/or to other financial institutions with whom awe have joint marketing agreements. We may also disclose information about you under other circumstances as permitted by law.
OUR SECURITY MEASURES
We restrict access to nonpublic personal information about you to those credit union employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with Federal regulations to guard your nonpublic personal information.
YOU MAY OPT OUT
If you prefer that we do not disclose nonpublic information about you to non-affiliated third parties, you may opt out of those disclosures, that is, you may direct us not to make those disclosures (other than the disclosures permitted by law). Non-member joint account holders, co-borrowers and guarantors may exercise this right to opt out, For joint account holders, we will treat an opt-out request as applying to everyone listed on the account unless you direct us otherwise, If you wish to opt out of our disclosures to non-financial companies such as retailers, direct marketers, and publishers, or others such as non-profit organizations, please contact us at (804) 649-2957 or P.O. Box 887, Glen Allen, VA 23060.
WHAT YOU CAN DO TO PROTECT YOUR PRIVACY
PFFCU members can protect their personal privacy by following these simple guidelines:
Protect your account numbers, card numbers, PINs (personal identification numbers) and passwords. Never keep your PIN with your debit or credit card! Doing so gives open access to your accounts if your card is lost or stolen.
Use caution when disclosing your account numbers and social security numbers to other persons. If someone calls you, claiming to be from the credit union and asking for your information, you should beware. Authorized credit union staff would already have access to your information and it would be unnecessary to call you to asking for it.
Keep your contact information current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity in an account, we will contact you immediately. So, if your phone number, or mailing address, or e-mail address changes, please let us know.
If you have any questions about this notice, or if we can help you in any way, please call PFFCU Member Services at 804-649-2957 or 800-321-5617.
PRIVACY OF MINORS
The following policy conforms to the Children’s Online Privacy Protection Act of 1988.:
SITE TRAFFIC RECORDS
PFFCU collects information on domain names and dates and times of visits to our website. This information, which includes no personal identifiers, allows PFFCU to record site traffic and improve navigation and content.
With the exception of the above, PFFCU website visitor information is never sold, given, or disclosed to third parties.
COOKIES
With the exception of the usage described above, if collected, cookie information is never sold, given, or disclosed to third parties.
E-MAIL
PFFCU may use feedback information from website visitors to respond to their inquiries, comments, or suggestions. E-mail addresses are never sold, given, or disclosed to third parties.
LINKS DISCLAIMER
Outside links on this website are provided as a convenience to our Members. Although we monitor these links for usability and accuracy, outside links are not under the control of PFFCU. Therefore, PFFCU is not responsible for the content, privacy practices, accuracy or reliability of any website accessed by a link from our website. We encourage PFFCU site visitors to review the individual privacy policies of these linked sites.
The appearance of links to outside websites does not necessarily constitute endorsement by PFFCU.
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