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Contact Us

Main Contact Information


Greater Richmond:
Toll-Free: 800-321-5617
Click here to e-mail us >
*Please do not include any nonpublic information, such as your account number or SSN,  in your email correspondence.

Lost or Stolen Debit & Credit Cards:
800-321-5617 (8am-5pm, Mon-Fri)
(after 5pm, weekends & holidays)

Activate your Debit & Credit Cards:
800-321-5617 (8am-5pm, Mon-Fri or 9am-12pm, Sat)
Activate online at www.activatemycards.com

Member Service
(804) 649-2957
Virginia Center Branch: extensions 311, 312
Woodlake Branch: extensions 319, 320
C&O Branch: extensions 344, 347
Southern States Branch: extension 330
Federal Building Branch: extension 208

Loans (804) 649-2957
Virginia Center Branch: extensions 306, 310
Woodlake Branch: extension 318, 321
C&O Branch: extension 342
Southern States Branch: extension 331
Federal Building Branch: extension 214

FAX Numbers for Branch Locations:
Federal Building Branch - 804-649-2962
Woodlake Branch - 804-608-8222
VA Center Branch - 804-261-4181 or 804-261-0554
Southern States Branch - 804-282-0231
C&O Branch - 804-515-5840

Severe Weather & Emergency Information

Branch Addresses & Operating Hours

Member Procedures for Filing a Complaint

ABA Routing Number: 251082424

Mailing Address:
Partners Financial Federal Credit Union
P.O. Box 2980
Henrico, VA 23228

Phone Pal Remote Phone Access

Have a quick question about your account? Try Phone Pal Audio Response:
Local: 804-225-0178
Toll Free: 800-684-2025.

Using Phone Pal, you can access your account 24 hours a day, seven days a week.

The Phone Pal system allows access to share accounts and loan balances, transfer between share accounts, and the review of transaction history, deposits, checks that have cleared, last ATM posted, and other important account information. Members are also able to customize their PIN number.

When using Phone Pal, you will need your Partners Financial Federal Credit Union account number, and your Personal Identification Number (PIN).

How To Use Phone Pal

  • Call 804-225-0178 or 800-684-2025
  • You will need Touch-Tone access
  • When prompted, enter your member number and PIN
  • Listen carefully to menu options

P.O. Box 2980, Henrico, VA 23228  |  Local 804-649-2957  |  Toll Free 800-321-5617
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Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. NCUA, National Credit Union Administration, a U.S. Government Agency. We do business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.