Main Contact Information
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Lost or Stolen
800-321-5617 (8am-5pm, Mon-Fri)
(after 5pm, weekends & holidays)
800-321-5617 (8am-5pm, Mon-Fri)
(after 5pm, weekends & holidays)
Virginia Center Branch: extensions 311, 312
Rockwood Park Branch: extensions 319, 320, 321
C&O Branch: extensions 344, 347
Southern States Branch: extension 330
Federal Building Branch: extension 208
Virginia Center Branch: extensions 306, 310
Rockwood Park Branch: extension 318
C&O Branch: extension 342
Southern States Branch: extension 331
Federal Building Branch: extension 214
FAX Numbers for Branch Locations:
Federal Building Branch - 804-649-2962
Rockwood Park Branch - 804-276-9736
VA Center Branch - 804-261-4181 or 804-261-0554
Southern States Branch - 804-282-0231
Phone Pal Remote Phone Access
Have a quick question about your account? Try Phone Pal Audio Response: Using Phone Pal, you can access your account 24 hours a day, seven days a week.
Toll Free: 800-684-2025.
The Phone Pal system allows access to share accounts and loan balances, transfer between share accounts, and the review of transaction history, deposits, checks that have cleared, last ATM posted, and other important account information. Members are also able to customize their PIN number.
When using Phone Pal, you will need your Partners Financial Federal Credit Union account number, and your Personal Identification Number (PIN).
How To Use Phone Pal
- Call 804-225-0178 or 800-684-2025
- You will need Touch-Tone access
- When prompted, enter your member number and PIN
- Listen carefully to menu options
Privacy of Personal Information
To assure the continued privacy and confidentiality of your personal financial information, Partners Financial Federal Credit Union (PFFCU) observes these practices and procedures:
INFORMATION WE COLLECT
We collect nonpublic information about you from some or all of the following sources:
Information we receive from you on applications or other forms, such as your name, address, social security number, assets and income. Information about your transactions with us, our affiliates, or others, such as your account balance, payment history, parties to transactions and credit card usage; and, Information we receive from a consumer-reporting agency, such as your creditworthiness and credit history.
INFORMATION WE DISCLOSE
We may disclose all of the information we collect as described above to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.
We may also disclose information about you under other circumstances as permitted by law.
WHO MAY RECEIVE THIS INFORMATION
may disclose the information we collect as described above to
provide high-quality products and services to you. We may disclose the information to the following types of third parties: 1. Financial services providers such as mortgage bankers, securities brokers/dealers, and insurance agents. 2. Non-financial companies such as retailers, direct marketers, and publishers. 3. Others, such as non-profit organizations. 4. Companies that perform marketing services on our behalf and/or to other financial institutions with whom awe have joint marketing agreements. We may also disclose information about you under other circumstances as permitted by law.
OUR SECURITY MEASURES
We restrict access to nonpublic personal information about you to those credit union employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with Federal regulations to guard your nonpublic personal information.
YOU MAY OPT OUT
If you prefer that we do not disclose nonpublic information about you to non-affiliated third parties, you may opt out of those disclosures, that is, you may direct us not to make those disclosures (other than the disclosures permitted by law). Non-member joint account holders, co-borrowers and guarantors may exercise this right to opt out, For joint account holders, we will treat an opt-out request as applying to everyone listed on the account unless you direct us otherwise, If you wish to opt out of our disclosures to non-financial companies such as retailers, direct marketers, and publishers, or others such as non-profit organizations, please contact us at (804) 649-2957 or P.O. Box 887, Glen Allen, VA 23060.
WHAT YOU CAN DO TO PROTECT YOUR PRIVACY
PFFCU members can protect their personal privacy by following these simple guidelines:
Protect your account numbers, card numbers, PINs (personal identification numbers) and passwords. Never keep your PIN with your debit or credit card! Doing so gives open access to your accounts if your card is lost or stolen.
Use caution when disclosing your account numbers and social security numbers to other persons. If someone calls you, claiming to be from the credit union and asking for your information, you should beware. Authorized credit union staff would already have access to your information and it would be unnecessary to call you to asking for it.
Keep your contact information current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity in an account, we will contact you immediately. So, if your phone number, or mailing address, or e-mail address changes, please let us know.
If you have any questions about this notice, or if we can help you in any way, please call PFFCU Member Services at 804-649-2957 or 800-321-5617.
PRIVACY OF MINORS
The following policy conforms to the Children’s Online Privacy Protection Act of 1988.:
SITE TRAFFIC RECORDS
PFFCU collects information on domain names and dates and times of visits to our website. This information, which includes no personal identifiers, allows PFFCU to record site traffic and improve navigation and content.
With the exception of the above, PFFCU website visitor information is never sold, given, or disclosed to third parties.
With the exception of the usage described above, if collected, cookie information is never sold, given, or disclosed to third parties.
PFFCU may use feedback information from website visitors to respond to their inquiries, comments, or suggestions. E-mail addresses are never sold, given, or disclosed to third parties.
Outside links on this website are provided as a convenience to our Members. Although we monitor these links for usability and accuracy, outside links are not under the control of PFFCU. Therefore, PFFCU is not responsible for the content, privacy practices, accuracy or reliability of any website accessed by a link from our website. We encourage PFFCU site visitors to review the individual privacy policies of these linked sites.
The appearance of links to outside websites does not necessarily constitute endorsement by PFFCU.