Update Contact Information

We are preparing for a conversion of our data processing system on February 1, 2024. As a result, the credit union will be issuing new debit and credit cards in January. To ensure receipt of your new card, we will need to have your correct mailing address on file. An updated phone number is also required so your card can be activated upon arrival.

If you have not updated the contact information we have on file for you, please do so via one of the following methods:

Fax the completed form linked below to your local branch.

  • Virginia Center Branch fax: (804) 261-4181
  • Staples Mill Branch fax: (804) 515-5840
  • Woodlake Branch fax: (804) 608-8222
  • Federal Building Branch fax: (804) 649-2962

Fill out the form linked below and mail to:

Partners Financial FCU
P.O. Box 2980
Henrico, VA 23228

Fill out the form linked below and drop it off at any branch location.



You are leaving the Partners FFCU website and will be linked to an alternate Internet site not operated by the credit union. Partners FFCU is not responsible for the content of the alternate Internet website. Partners FFCU does not represent either the third party or you if the two of you enter into a transaction. Please be aware that privacy and security policies on the website to which you are being taken may differ from those practiced by Partners FFCU.

A $15. Convenience fee will be automatically added to your payment amount. Your maximum total payment amount (including the $15 convenience fee) cannot exceed $800. Payments initiated and approved by 3:00pm will be applied to your loan on the same business day. Payments initiated and approved after 3:00pm, or on a day that the credit union is closed (weekends and holidays), will be applied on the next business day. If you have a PFFCU debit card, please log into home banking to make your loan payment.

Please select OK to confirm and continue to the payment form.

Excludes mortgages and home equity lines of credit. A $25 fee is due at set-up for each loan. Loan must have been open for at least 6 months. Past due accounts do not qualify. One skip-a-pay allowed per calendar year (Jan-Dec).